Ubisot Store (2024)

FAQs

Why can't I checkout on Ubisoft? ›

You have a temporary lock on your account. You have met or exceeded your credit limit. You have exceeded your daily charge limit. The card is expired.

If you are ever temporarily suspended due to failed login attempts, 20-60 minutes between a new sign-in should help to lift the ban.

Check the expiration date and validity date of your card. Confirm that your balance or credit limit covers the payment. Make sure that recurring online transactions are enabled for your payment method account. If your payment method is no longer valid, you can update your subscription details at any time.

Update Ubisoft Connect PC to the latest version

An outdated version of the desktop app may cause login issues. Reinstalling Ubisoft Connect PC before logging in again may help resolve the issue.

Check that your payment method has the full amount before placing the order. Avoid multiple purchase attempts if the first transaction has been declined. Please note that trying to place orders repeatedly after your first transaction was refused may restrict your account functions and result in sanctions.

The company has faced criticism for its low revenue per employee compared to industry peers, suggesting operational inefficiencies. Ubisoft's R&D expenses have been high, and the company has struggled with game delays and quality issues upon release.

When your IP or Device is banned an account connected to your account on the same network or on the same device was suspended. In this case, unfortunately, you will have to wait for the sanction to expire.

We may close long-term inactive accounts to maintain our database. You will be notified by email if we begin the process of closing your inactive account. If your Ubisoft account was flagged as inactive and you would like to keep using it, you can cancel the account closure.

A temporary ban restricts access to the online features of the game for a period of up to 15 days. If a player has received a temporary ban and they are detected as cheating a second time, they will receive a permanent ban.

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc. To resolve this issue, please: Close Ubisoft Connect PC.

What has happened to Ubisoft? ›

Due to overall weak sales in 2019, Ubisoft stated in January 2020 that it would be reorganizing its editorial board to provide a more comprehensive look at its game portfolio and devise greater variation in its games which Ubisoft's management said had fallen stagnant, too uniform and had contributed to weak sales.

There are many possible reasons for a credit card not being accepted: The information entered at checkout does not match the billing information associated with the credit card. There is a communication issue between online systems. To rule this out, please follow our browser troubleshooting.

There are currently no issues or updates to report.

Ubisoft is shutting down more online services for its older games like Assassin's Creed 2 and Assassin's Creed Brotherhood in January 2024. As reported by Eurogamer, an update on Ubisoft's support website confirmed the publisher is "decommissioning" the online services of these games on January 25.

Resetting your password may resolve any authentication issues. Should the issue persist on our Ubisoft webpages, please try our browser troubleshooting steps. Using the latest version of the Desktop App helps ensure that you have all of the updates necessary to run the software correctly.

To create a Ubisoft account through the Account Management website or on Ubisoft Connect PC, you need to be at least seven years old. To create a Ubisoft account on your console or your mobile device, you need to be at least the privacy age of consent.

When you start a game, there will be a license check to make sure you are entitled to run that game and you have an active and valid license for it. If you use the wrong Ubisoft account, this security check will fail, preventing you from accessing the game.